Admins can now invite colleagues from Settings → Team. They get an email, sign in with that address, and land in your company.
Choose Member to let them run and review agents, or Admin to also manage settings, connections and the team.
When you set up an agent on your own spreadsheet, it reads your column headers and matches its fields to them, so your columns can be in any order.
The agent builder suggests which of your columns each field belongs to, and you confirm before anything is published.
Invitation emails now arrive, and accepting one takes you straight to your dashboard.
Connectors that aren't ready yet, starting with Microsoft 365, now show as Coming soon. Click I need this, and we'll let you know when it's ready.
Processes now stack from top to bottom, the Map opens at a readable size, and you can zoom with your mouse wheel or by pinching your trackpad.
Open or closed, normal or wide, the Symbi chat stays the way you left it, on every device. Press ⌘J (Ctrl+J) to show or hide it, and a dot tells you when Symbi has replied while it was closed.
Agents now shows a compact list grouped into active, paused and draft agents, with each agent's processes, this month's work and reviews waiting.
Agents → Map draws your agents, the apps they use and the work they hand to each other, grouped into the processes you define.
Settings → Connectors now shows what's connected, which agents use each app, and what you can add. A connection you started but didn't finish is no longer listed as connected.
The chat now shows when it's working, says what went wrong if something fails, and links straight to the pages it mentions.
If a tool you use offers its own MCP server, your agents can now use its tools. No new integration needed.
An admin connects the server under Settings → Connectors with a token, OAuth or no login at all. Symbi lists the server's tools and suggests for each one whether it only reads or also changes something. You confirm, and the builder chat lets you give individual agents the tools they need.
Tools that change something go through review until you have confirmed them, and again if the vendor changes the tool.
Agents can now call your own systems' REST APIs, and any system that can send a webhook can start an agent.
Describe the system in the builder chat, and it sets up a Custom API connection: which addresses the agent may call, and whether it only reads or also writes. The API key stays with Symbi and is never shown to the agent.
Each agent can also get its own secret webhook address, optionally with a signature check, so a booking system, ERP or form tool can hand it work directly.
Connect your WooCommerce store, and a customer support agent can check an order's status before it answers.
When a customer asks "where is my order?", the agent finds the order in your store and answers with the real status, instead of asking the customer to wait for a human.
Give an agent web access, and it can look things up and read pages before it answers.
Web access is off by default. You turn it on per agent, so only the agents that need it can go online.
If a connected app stops delivering work to your agents, you now see it on every page, with a link to fix it.
Symbi also checks Gmail for new email every five minutes, so a message is delivered even if Gmail forgets to announce it.
Each agent's page now opens with its job and whether it's working. The technical details have moved under Advanced.
"Cost Saved" is shown in your company's currency and explains how it is calculated, and the wording across the page is plainer.
On a phone, the Symbi chat now opens full screen from the top bar, so you can use it on the go.
Files attached to an email or a helpdesk ticket now reach the agent, which reads them as part of the job.
This works for Gmail, Zoho Desk and Freshdesk. When one agent hands work to another, the files go along too.
When you give Symbi a SharePoint file, the link from "Copy link" now works as it is.
Scheduled agents can now run hourly, every few hours or every few minutes, not just once a day.
Subjects with æ, ø, å or dashes no longer arrive garbled, and a new email waiting for approval shows its subject and who it goes to.
If the recipient's address changes after you approved an email, Symbi stops instead of sending it to an address you never saw.
Each agent template now shows what it needs from you, a sample run, and whether you can set it up yourself or we build it with you.
The Activity tab in the Operation Center now lists runs the agent handled on its own, not only those that went through review.
Ask the builder chat to give an agent a ready-made ability, such as following up unanswered emails, and the agent page shows what it can do.
A banner tells you when your trial is ending or your monthly spending limit is close, before your agents stop.
Photos a customer adds to a Freshdesk reply now reach the agent, and plain-text replies with links no longer arrive broken.
Freshdesk agents also always get the requester's email address.
If an agent is more than the builder can set up, send the request to Symbi's team from the chat. We look at it and get back to you, and you can follow the status on Home.
Other systems can now send an agent a task through an API, using a key that belongs to that one agent.
Run a draft agent on real emails or tickets. Nothing is sent or changed: you see what it would do, and can give feedback.
Each preview card shows the email or ticket the agent was answering, so you can judge the result in context.
When you remove someone's admin role, it applies within five minutes, even if they are logged in.
The Connectors page now marks apps that are still in beta, so you know what to expect before you connect.
On a phone, a tab bar at the bottom now takes you to every part of Symbi.
A reply waiting for approval is no longer shown as sent, and a reply the agent sent on its own shows the actual email.
Approved actions are listed once, a failed label is no longer shown as a failed email, and "Apply Label" offers your Gmail labels.
Admins can edit an agent's instructions after publishing, and choose which knowledge bases each agent uses.
Set up, publish, pause and run an agent from one page. The separate setup wizard is gone.
A short checklist shows what is left before the agent can go live, and Publish, Pause and Run now sit at the top of the page.
An email with a very large inline image used to make the agent hang. It now skips the image and carries on.
Before you approve an email, the card shows who it will go to. Actions you've set to run without review now do.
Agents can now take their work from a Linear team or project.
If a reply fails to send, the Operation Center now says so, and replies on newly created Zoho Desk tickets go out.
An action like "apply label" now shows which label, so you know what you're approving.
Agents can read and update rows in a Google Sheet, the same way they work with Excel, for example to track sales outreach.
An agent's page now describes its job in plain words, and when you publish a change you see exactly what changes.
A personal connection whose access was revoked can now be reconnected or removed.
With personal data hidden from the AI, agents could not reply because the address was hidden too. They now can, and the address is filled in by Symbi.
Add PDF, Word, Markdown or text files, or a web address, to a knowledge base, and your agents can search them.
FAQs that Symbi writes from your sources now appear as documents in the knowledge base.
Connecting a personal app now tells you whether it worked, and why if it didn't.
The Approve and Decline buttons in the review list work again, without opening each item.
